Returns & Exchange Policy

At The Raw India, we are committed to preserving the artistry of handmade craftsmanship. Each product is carefully crafted by skilled artisans from across India, making it unique and irreplaceable.

Collapsible content

Exchange Policy

We offer exchanges for size adjustments to ensure your complete satisfaction:

  • Size exchanges are accepted within 7 days of delivery.
  • The product must be unused, unwashed, and returned in its original condition, with all tags attached and the entire packaging intact (including boxes, pouches, or any other elements).
  • Exchanges are subject to the availability of the requested size.

To request an exchange:

  • Email us at orders@therawindia.com with your order number and desired size.
  • Once approved, ship the product back to us at your own cost, ensuring it is securely packed.
  • The exchange will be processed within 7 business days of receiving the returned item.

Damaged or Defective Items

  • If you receive a damaged or defective product, please notify us within 48 hours of delivery.
  • Email us at orders@therawindia.com with your order number and clear photos of the defect/damage.
  • Upon verification, we will arrange for a replacement of the same product (subject to availability).

Custom and Handmade Variations

Slight variations in color, texture, or design are inherent to handmade products and add to their unique charm. These are not considered defects.

For further assistance, feel free to contact us at orders@therawindia.com
Thank you for supporting the artisans of India. Your purchase helps sustain traditional skills and local communities!